Software Engineering Manager

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast fosters a culture of commitment to our customers. Our purpose-built platform empowers restaurants to adapt, take control, and thrive, allowing them to focus on what they love: building their businesses. They trust us to meet current needs while investing in future restaurant experiences.

Are you bready* for a change? (opportunity)

Do you have what it takes to help restaurant owners manage thousands of restaurants? The Multi-Location Experience team is helping with exactly that. Pain points exist when a restaurant grows from a few locations to hundreds or even thousands. The Multi-location Experience team is critical in solving this problem, simplifying people management, improving visibility/audibility, and creating enhanced settings management capabilities.

Your team will be working with many other teams and enabling them to build features to handle configuring thousands of restaurants. You will be collaborating with stakeholders, and on any given day, you will be reviewing design documents, coordinating discussions between them on architecture and product as well as conducting 1:1s with them and your team. All while delivering features that will be rolled out to thousands of restaurants.

About this roll* (Responsibilities)

• Drive delivery of business outcomes across multiple teams, including planning and execution
• Collaborate closely with PM and UX to get actionable, valuable work defined for the team
• Keep product quality high in collaboration with QA
• Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation
• Coach individuals in professional and technical development
• Mentor both new and experienced Team Leads
• Grow teams to meet business needs via recruiting

Do you have the right ingredients? (Experience)

• 3+ years of mentoring and growing successful teams
• Experience writing, delivering, and operating software in a SaaS environment
• A bias towards action, with the ability to balance between getting things done and making things perfect
• A strong sense of empathy for customers and teammates
• A desire to build a diverse team that wins together and prioritizes customer success
• Experience leading teams in the delivery of complex customer-facing solutions a plus

Toast’s Tech Stack

Our products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java and Kotlin on DropWizard; we use AWS extensively, ranging from S3 to RDS to DynamoDB to Lambda. We have our own platform for dealing with service elevations and robust load balancing. We store data in PostgreSQL databases or DynamoDB tables, depending on the use case, and utilize Apache Spark for large-scale data workloads, including query and batch processing. The web frontend is built using React and ES6. Our restaurant point of sale application is an Android application written in Java and Kotlin. Apache Pulsar and Camel are used extensively in our integration transaction workflow processing.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required