Senior Solutions Engineer
We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.
We are looking for a product and application expert who will become a part of the overall sales process with the objective to drive revenue. This person will engage with prospective customers by working closely with the Sales and Product Management teams.
About this roll* (Responsibilities)
Assist sales teams in presenting the Toast product and platform to prospects
Become an expert in the product with complete knowledge of the technologies and the application software
Learn to identify the prospect’s business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
Work closely with Sales Enablement regionally to provide training and product expertise
Attend trade shows and other events as a Toast brand ambassador
Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams
Must have the ability to work with minimal supervision
A strong spirit and energy to provide the best support in the restaurant industry
Comfortable working in an entrepreneurial environment
- Supporting Clients in Pacific Time Zone. Must be able to work PST hours.
Do you have the right ingredients*? (Requirements)
- Minimum two years hospitality or related industry experience required
- Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
- Strong problem solving/troubleshooting skills
- POS knowledge required
- Restaurant operations experience a plus
- Ability to manage multiple customer implementations simultaneously working in a fast paced environment
- Excellent communication and customer service skills
- Detail oriented
- Must have ability to work closely with Product Management
- Must have the ability to work with minimal supervision
- A strong spirit and energy to provide the best support in the restaurant industry
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!