We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

We are looking for a product and application expert who will become a part of the overall sales process with the objective to drive revenue. This person will engage with prospective customers by working closely with the Sales and Product Management teams.

About this roll* (Responsibilities)

• Assist sales teams in presenting the Toast product and platform to prospects

• Become an expert in the product with complete knowledge of the technologies and the application software

• Learn to identify the prospect’s business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution

• Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams

• Work closely with Sales Enablement regionally to provide training and product expertise

• Attend trade shows and other events as a Toast brand ambassador

• Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams

• Must have the ability to work with minimal supervision

• A strong spirit and energy to provide the best support in the restaurant industry

• Comfortable working in an entrepreneurial environment

• Supporting Clients in Pacific Time Zone. Must be able to work PST hours.

Do you have the right ingredients*? (Requirements)

• Minimum two years hospitality or related industry experience required
• Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
• Strong problem solving/troubleshooting skills
• POS knowledge required
• Restaurant operations experience a plus
• Ability to manage multiple customer implementations simultaneously working in a fast paced environment
• Excellent communication and customer service skills
• Detail oriented
• Must have ability to work closely with Product Management
• Must have the ability to work with minimal supervision
• A strong spirit and energy to provide the best support in the restaurant industry

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required